When I recently called to make an appointment to see Debbie, my stylist, I was told that she did not work there anymore. I had asked the receptionist, Mandy, if I can have Debbie's number, as I'd like to see where she might have gone. I really didn't know if I was going to leave Salon Opus to follow Debbie, but I would have liked to make that decision myself, as I'm particular about my hair (isn't everyone?). I was initially told by Mandy that she would call Debbie and give her my number. After not hearing anything for a day, I called back and followed up. Mandy indicated that she did not call, but would make the call. After waiting another day and receiving no response, I lobbed in a call to the owner, as I thought he might be a little more receptive to my request, which I didn't think was out of the ordinary, as I know that stylists usually welcome calls from happy customers. When I called the owner, I was told ""he is a stylist and VERY busy right now"". I left my name and number. Never receiving a callback from the owner, out of frustration, I had my girlfriend intervene by going in the salon. Once inside, Mandy and the owner spoke to my girlfriend and indicated that he had just heard about the request and would have Mandy call again. If, for whatever reason Debbie did not respond, Mandy PROMISED to provide us Debbie's number. After two to three follow up calls, the last one finished up with Mandy coincidently stating that ""I just spoke to Debbie, and she indicated that she did not want her number passed on."" VERY ODD! When my girlfriend indicated that we are frustrated and didn't understand why we were given the runaround, which this was, my girlfriend was told, ""If you are unhappy, take your business else where."" I'm not sure why Debbie left, but if it were on bad terms, I could understand them not providing us a number. However, I know if I owned a salon, I'd handle things differently. WELL I'M GOING ELSEWHERE, AS INSTRUCTED!
Pros: Debbie was great!
Cons: Read the review and come to your own conclusion
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