Our family, and referred friends, have experienced very friendly and gracious service for many years. A friend of ours purchased his engagement and wedding ring with total satisfaction as to the quality and the service that he received. I am surprised to hear someone say they are rude as this has never been our experience. Respectfully, with commodity prices changing, it would be impossible not to adjust prices accordingly. We have worked at length with them to design personal custom pieces and they were completed within the time promised.
Pros: Customer Service, creativity
Cons: Distance for us to travel
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