iv been goin to the upstairs lounge at olive or twist since last july.Until recently i enjoyed the service.I was a loyal customer because the bartenders upstairs were personable & made the best dirty martinis for my friends and i.I have always recommended OT & held a party for a friend there in which we got amazing service from the 2 girls who usually waited on us and happily overtipped them.The BAD part:latley when i have been going there isnt a familiar face in sight,there are all new employees behind the bar,normally not a prob,except none of these new faces are friendly & they dont know what the hell they're doing!!! as a former bartender myself i can relate to being a bit flustered but this was outta control!Every bartender behind that bar,with the exception of one guy, looked like a chicken with their head cut off.One girl couldnt take more than 2 drinks in an order w/o looking like her head was gunna explode and another smiled nervously & tried to avoid customers(try hiring based on experience not looks alone)...do you want to make money???finally when i got to order my 2 ketel one dirty martinis & 2 blue moons the girl who got them completely screwed up! I was given 2 martinis NOT shaken and i watched her pour the olive brine on top of them! does the management here just hire any idiot?i then waited about 10mins to have her fix them and when she did they werent even worth the new skyrocketed prices i had to pay,also i was given 2 miller lt drafts for my blue moons TWICE until i watched the girl pour the beer from the blue moon tap and i had to tell her the lines were crossed when she insisted they had to be blue moon.We only stayed cause the cocktailwaitress, the only personable one there, pleasantly offered to take care of us.I have met the manager and he is just a schmoozer, no wonder this place has gone downhill. hire competent bartenders if you want to keep this place open & try to filter some straight men in there as well. ~a very disgruntled customer
Pros: great aesthetics, art on walls
Cons: the bartenders have NO clue what they are doing or about customer service
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