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Less than average service, even lesser than average meal - Review by citysearch c | Sugar Magnolia Restaurant

Sugar Magnolia Restaurant

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Less than average service, even lesser than average meal 2/14/2008

FTMG Provided by Partner
Started off V day at the bar. Enjoyed a Martini and a pleasant bartender. Proceeded to our table, to a friendly young waitress. Ordered some starters (coastal trio and she crab soup) to which we enjoyed. Ordered the Shrimp and Grits for dinner and the Blackened Flounder (only to find out that they had no Flounder and would substitute it with Mahi). Well, we asked for the Chilean Sea Bass instead. The waitress had to go to the owner to ask if that was ok as a substitute and came back to tell us it was ok, except for a $4 upcharge. Well, we accepted and waited for our dinner to come out while we ate some cornbread (average)...oh, waitress forgot to bring out the Hushpuppies. Dinner finally comes out and all I could do is stare at my Shrimp and Grits. I couldn't even see the shrimp, nor the grits, as it was doused with so much sauce and peppers. I couldnt taste anything but the sauce as it engulfed my entire meal...On to the Chilean Sea Bass (that we had to pay extra for)..I owned a seafood restaurant for 9 years and know what seafood should look like when it's cooked right. This plate came out like sushi...The bass was so undercooked, I laughed. It had the substance of an uncooked sea scallop (bass should be white and flakey) There wasn't any flaking. I understand this can happen, but when your waitress doesn't come back to your table until your disgusted, what is a person supposed to do..we finally saw our waitress for the check and just mentioned to her that the fish was raw..she said sorry, and asked if we wanted a box (go figure). we did see the waitress walk over to the owner and chef to tell them about our meal, and guess what the owner did..NOTHING. Not a sorry, not a dessert, not a cocktail, not a "can I get you another plate", not a reduction of the bill.....We weren't even looking for anything, but to let them know for future plates...Never going back and will tell others to stay away. So much for a small restaurant getting repeat and referral business. Pros: Good drinks. Nice bartender Cons: Everything else more
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