Their craftmanship is very good. I have taken three cars there for work and every time they have done an excellent job on the body work. But this last time, my wife and I were very displeased with how they worked with the insurance company and dealt with their red tape. They do exactly what their ads say, they go to bat for you, but at the exspense of your time and sanity. There policies create more red tape on there side, as well as the insurance companies. Additionally, Leif's office staff is highly understaffed. It might help some if they had additional people to contact and be a liason for you. My insurance company has resorted to sending an adjuster only once a week, because Leif's nickel and dimes everything--parts and labor. This way the adjusters only have to fight Leif's face to face once a week. The adjusters are fed up and this is the procedure that they have resigned to. This means that if your car arrives on Wednesday, and your adjuster comes out on Tuesdays, your car is going to sit there for another week before anything is approved. If there are any changes during the process and the adjuster needs to come out again, well, it could be another week. Our car was there for one month and it was only moderate dent in the hood. Never again--that's all I have to say. My recommedation is to get a list of your insurance company's preferred providers (Leif's not on our list at all) and get recommendations from friends for those on the list. This will speed the whole thing along for you. Good luck.
Pros: high craftsmanship on body work
Cons: red tape is phenominally the worst ever
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