I have used The Laptop Guy several times in the past. Each time their technician lays out the options I have to fix my machine, and allows me to make the decision that is best for me. I have been pleased each time with the promptness of service, and keeping me informed with what is going on (the first repair they made needed a part from the computer company - which took a couple weeks, but it took longer than that when I tried to fix it on my own and was unsuccessful). All of the representatives I have interacted with at The Laptop Guy have been professional and courteous. I will continue to recommend The Laptop Guy to my friends.
Pros: Knowledgable, honest, friendly, prompt, relaiable... shall I go on?
Cons: limited store hours, but it's not a problem if you plan ahead
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