I made a reservation at a week before my Saturday evening dinner. I was entertaining clients in from out of town so the restaurant choice and atmosphere was important. I arrived 45 minutes early and went to the bar. 10 minutes before my reservation, I checked in with the hostesses. I was told 10-15 minutes until we would be seated. I went back 3 additional times in 15-20 minute intervals to be told it would be another 15-20 minutes. After 1hour and 10 mins past our reservation and getting nothing from the hostess except ""I said you will have to wait another 10-15 minutes- It's not my fault tables just aren't turning over"" I asked to be seated in the bar where there were more than 7 empty tables. I was told they couldn't do that because it was ""reserved"" and for ""bottle service only"". Would I be wrong to ask ""Why are reservations honored in the bar but not the restaurant?"" I would never go back to a place I couldn't count on while entertaining. There are far too many spectacular restaurants in NYC that understand customer service!
more