I've had several enjoyable experiences at the Mortons location in the galleria. Unfortunately, we could not get a Valentine's Day reservation at that location and decided to give the dowtown location a try. We started by ordering a bottle of wine (which was the best part of the dinner). As our waiter, who will remain nameless because unlike him I will exercise class, approached our table with the dinner cart, my fiance presented him with a promotional coupon ($99 for two, which is posted on the website). I thought we were being respectful of his time but I can not put into words the look of disgust he gave us. We were immediately asked ""what do you want"" before our bottle even arrived at the table. Since we did not yet decide on our entrees at this point, we both ordered salads. Our salad is immediately RUSHED out before we even received our bottle of wine. Our waiter comes back, and again, asks us if we are ready to order. My fiance politely asked him not to rush us and he eventually got the picture. As I attempted to enjoy my wine, I witnessed my waiter confront another waiter over a table. Moments later we ordered and requested our filets medium rare and medium, respectively. We were given 2 medium well steaks. At this point, I was so digusted with the way we were treated that I did not want to waste my time speaking to the manager. Morton's has a strong commitment to excellence and prides itself on service. Unfortunately, my waiter did not feel the same way. I will continue to dine at galleria location and will never return to this location again.
Pros: This is not the only Morton's Houston location
Cons: rude waiter, steaks overcooked (probably waiter's revenge for using coupon)
more