Let me tell y'all something: If the receptionist is a snotty, rude B-word like the lady I called at Mitchell's in crossroads just a few minutes ago, I wouldn't make an appointment there because they're all probably catty wenches, including the stylists. So, I'm desperately searching for a salon that can give me great highlights before my wedding. I came across Salon Kroma (they're # 1 on the best of section) but when I tried to sign up for their email coupons, their page wouldn't let me. If they don't update their website, they probably don't update their skills much either. I moved on. Finally found Studio 180, had great reviews here and the appointment setter was the SWEETEST woman over the phone! She offered to give me driving directions and spoke to me like she wanted to make me as happy as I could be. I can't wait to go in tomorrow- hopefully I can review the actual experience too! The initial phone call is so important to a new customer, I just had to share this experience. Thank you Studio 180 for making me feel so welcome!!
Pros: Welcoming appointment setter; so kind and considerate!
Cons: I have to wait til tomorrow to go to my appointment! I guess that's a good thing. They're busy.
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