I had an appointment for 3:00pm on a Saturday recently. By 3:30 I was still waiting. I even had time to make a run to the nearest Starbuck's and was told by the hair salon receptionist to take my time there. I returned and my stylist was still not ready.l said I would have to reschedule due to a time conflict. I called back to set up a new appt. for later that afternoon and was told there was no time available for either a cut or color. I was never given a reason as to why there was a delay. I called back and spoke courtesiously to the manager and said I felt this was not appropriate customer service. She proceeded to tell me I was late for my appointment and that I was holding up another customer.??? How could I be when my appointment time was still not ready after 45 minutes. There was nothing she could do to help me out as she very rudely repeated this to me. I was not late but there was another customer that was very late and I am assuming she got our 2 appointments confused. I have never been treated so rudely before in my 51 years. She just kept saying how it was all my fault since I was late ( I was on time) and hadn't called and was holding up another appointment. I am new to the area and this salon had been recommended for customer service and great haircare. My first visit was very nice but this return visit left me confused and totally unsatisfied. There was no reason for the rudeness .
Cons: rude staff, inconsistencies,lack of communication
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