After going to 3 other BMW dealerships, I started going to Beverly Hills BMW and I have to say they are by far the best dealership in the area. Unfortunately they don't have a loaner program at this dealership but in my experience, it's impossible to get dealers to give you a loaner anyway so what's the point? They do give rental cars and all I had to do was ask and it was a simple ""sure, no problem."" The last time I went, my car was going to be ready at the end of the day but because it was the 2nd time in 30 days (unrelated issues), I was given a rental car without even asking for one. I think this dealership goes above and beyond what's expected. I understand others haven't had the best experiences there but I've experienced nothing but excellent customer service. It may depend on the service agent, mine is Sheldon and he's great.
Pros: friendly staff, fast service
Cons: no loaners, no car wash
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