We had a party for our 7 year old son. In fairness to the place, he had been at Lazer Zone many time and had fun. However, our experience was terrible.
They lost our reservation and put us in the lobby. There were too many kids in the place and not enough working equipment. The worst part was the completely unresponsive staff. At one point 30 kids were trying to get working equipment while one staff person helped them. Keep in mind that their 20 minute game cycle is rapidly running out. The remaining "staff" of three was sitting at the register eating pizza. When parents asked them for help, you would think we were making unreasonable demands. Several of the 15 kids at our party only got a few moments of active play time and a lot of frustration. It was very disappointing for them and terribly frustrating for us.
We would never recommend that anyone trust Lazer Zone with their kid's party. It is just not worth the hassle or the money. Also, the equipment seems to be in poor condition and antiquated.
The previous reviews and our son's own prior experience indicates that this could be a good place. One is left to believe that Lazer Zone in Glenview has been left in the hands of terribly uninterested and unmotived young men. The owner needs to take a serious look at who is running his or her business. If the owner was there, he or she needs to find a new business.
Pros: Good idea
Cons: Unbelievably poor execution, terrible equipment, awful staff
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