We made reservations at Mt. Fuji for a party of 11 - it was a family dinner for my daughter's 5th Birthday. We arrived 10 minutes early and 1 hour later we still had not been seated. After 30 minutes we questioned the hostess about what was taking so long and she replied gruffly "I'm doing the best I can." After another 15 minutes I asked again how much longer it would be, that we have young children to feed and we had made reservations specifically to avoid waiting. The hostess was very SNOTTY and said there are a lot of people waiting and she should have our table ready shortly. Exhausted with her poor attitude and lack of professionalism, I asked to speak with the manager. Her reply to that request was "She's busy." I asked again to see the manager and the hostess said she would be out when she had time.
I was very disappointed to learn that this Mt. Fuji place has a serious lack of respect for reservations, paying customers, large parties, and special events. I WILL NEVER SPEND MY MONEY THERE AGAIN!
We left and went up the street to Marietta Diner. With no reservation we were seated in 15 minutes - and there was a line out the door!! We were given cocktails on the house for our wait, and when the manager heard about our HORRIBLE experience at Mt. Fuji, he treated us to 2 free deserts. We also found out that the table sitting right next to us had also been at Mt. Fuji and had left after 2 HOURS of waiting for a table!!!!
DON'T GO TO MT. FUJI IF YOU WANT GOOD SERVICE - YOU WON'T GET IT THERE!!!!!
Cons: WORST HOSTESS, WORST MANAGER, WORST SERVICE EVER!!
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