I have dined at Amici a few times and had a decent experience. The food is good but overpriced and the atmosphere is generally pleasant. My review today has nothing to do with the food/ambiance of the restaurant. This is because I never actually made it INTO the facility. I made a reservation on opentable and received both a confirmation and a reminder. It shouldn't be necessary for me to confirm with the restaurant as well while using this service. Apparently no one from Amici's thought to advise opentable that they were not open for lunch the day after Xmas and took reservations anyway. I arrived for my reservation early and stood outside looking at a sign on the door stating that they were closed for lunch that day. I called while standing outside and the girl than answered was no help except that she was sorry and didn't know what happened. I didn't have time to deal with her since I had to call 5 people to reschedule a location within 15 minutes. I was fairly livid. I made a call to complain in the next couple days and spoke to Bruno(?) who stated he was the manager and I explained my situation. I fully expected to receive my opentable points since I was there for my reservation even if they were not there to serve me. This simple concept took me 10 minutes to get through this man's head. He just kept telling me that they were closed that day. I obviously figured that part out on my own! Finally he seemed to understand and said he would have to call the home office the next day to see what could be done and that he would call me back the following morning. I have not heard back from him, but have since received my opentable points and nothing further. That will be my last attempt to dine at that facility. I suppose I should have known better - must be a reason that Vallone establishments couldn't sustain themselves and have been bought up by others.
Pros: location in Town Square
Cons: poor management
more