Full disclosure: this is my first spa experience, so I have nothing to compare it too, I had a gift certificate to use, but I was extremely hesitant based on the previous reviews. Chris talked me into it and promised a full refund if I wasn't satisfied. I got a facial and microdermabrasion with Brenda. She was soft spoken and pleasant. Before every step, she explained what she was about to do. She asked my permission before doing the "extractions", which were uncomfortable, but not painful. At the end of my session, I was given samples, but no pressure to purchase anything.
It does seem that the previous reviewers had terrible experiences, but if you voice your concerns, it seems the employees do everything to ameliorate the situation.
Pros: Friendly staff that put you at ease
Cons: I could hear people walking around outside during my "mask time".
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