I just want to start out this review by saying that I was thrilled with the amazing service! The day of my accident, I called C &C and spoke to Ralph. I was distraught at the time, but he was incredibly reassuring and calming (this guy should charge extra for his services as a therapist and counselor!) and we set up a time for me to bring the car in. I instantly had the feeling that my car was in good hands! A few days later I came to the shop and Ralph estimated the damage and did a brief fix of my door so I could keep driving the car until the part came in. The following day I brought the car in and since I had no rental, they provided a ride for me back to my apartment in Menlo Park. (I have to point out here that shuttle service is something I've never experienced before with a body shop!) Ralph called me every day to update me on the progress of the car and was extremely prompt on finishing the job. When I went to pick up my car, it was beautiful and flawless, like it was on the day I bought it. I was quite pleasantly surprised by the $100 discount coupon he presented to me - saving money means so much more to me right now because I'm looking for a job - so I can't imagine a more perfect ending to what can normally be an unpleasant experience. All their work is guaranteed, and these guys obviously take great pride in what they do. They also take their customer relationships very seriously, and this is why they have a very loyal customer base.\r
In summary, C &C is the gold standard for a body shop. They are true professionals and customer advocates and they will work with you to achieve the best possible outcome. We will be taking our cars back there for all our body shop needs and I'll recommend them highly to all my friends and family in the area.
Pros: Friendly, Professional, Accommodating
Cons: Can't think of any!