Last year I ordered a simple cake for my daughter's birthday weeks in advance. I told them that we really don't like buttercream and we made selections accordingly. The cake was to say ""Happy Birthday Lauren."" When I got the cake it was all buttercream. We all ate a little bit and hated it so I took it back. There were only a few slivers missing. The woman stuck her finger in the cake (how disgusting) and said that it wasn't buttercream (which of course it was). Then when I wouldn't back down she later admitted that it had to be buttercream due to the type of decorations. What?!?! I also pointed out that instead of ""Happy Birthday Lauren"" the cake said ""Happy Birthday Laur"" as they ran out of room. They just walked away. I threw out the cake once I got home. \r
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So I figured I would give them a second chance this year. This time my cake said ""Happy BiRtday Lauren."" They can't spell birthday? Of course I didn't notice this until I got to the party as the box was completely taped up with saran etc.\r
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I've had Sam's club, HEB, Hey Cupcake, and Central Market do a much better job with cakes...and they taste better because they make it as you ask for it! \r
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In summary, don't be shocked if Lucy's makes a mistake on your cakes or won't compensate for mistakes or even apologize for mistakes! I guess they can act that way because they know you are stuck as you usually get the cake just hours before your party. Always check the spelling and maybe stick a toothpick in it to make sure you get what you ask for...or don't go there at all!
Pros: Will make anything you want pretty much..like if you bring in a picture
Cons: When you pick it up it may not be what you ordered
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