I used to be a regular at Rustic Canyon, but the place has really gone downhill since the old chef Samir left. The once great burger is now a sad excuse for a meal. The fries are soggy. McDonald's has better fries! Why did the new chef ruin a good thing? You have to wait forever to get your food and the new chef is always standing by the door flirting with the hostess. It makes the customers uncomfortable and by the looks of it, the hostess is uncomfortable too. Maybe the food would come out faster if he were in the kitchen, not standing around blocking the walkway. I walked by on a busy Friday night, willing to give the place another try, but when I saw the chef standing over the hostess shoulder while paying customers wait for their food, I kept on walking. The owners sure made a mistake and ruined what used to be a great place.
Pros: great location, the desserts are still good
Cons: long wait, terrible food, incompetent staff
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