Very poor quality control. I paid $60 for an express detailing, which is advertised as including quality control, but my SUV exterior wasn't even properly cleaned. Also, the exterior ""protectant"" wasn't applied anywhere on the exterior. When I flagged the dirt on the exterior, the supervisor said it was rust and would need an upcharge of $40 for polishing. I rub off this ""rust""--which is obviously just some stubborn dirt--with my thumb right in front of him, but there's no arguing with the guy, who says he has washed ""500,000 cars"". Then, not 5 minutes later, I notice that he's telling a woman whose car she notices even from the waiting area is still obviously dirty after going through the hand wash that it's because she needs a wax job, and that no, he won't be sending it through the wash again. Nice choice: if she wants a clean car, which she has already paid for, she'll have to pay for a wax job. If not, it seems she'll just have to take whatever they hand over. She already paid, so what's she supposed to do? Ask for her money back when the 500,000 car guy is telling her the problem isn't their hand wash but that her car needs waxing? I can see why they would rather we all keep our cars freshly waxed, but I've never been to a car wash before that doesn't wash your car properly even if it hasn't been recently waxed.
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