The reason why Borders and Barnes and Noble are taking over is because they can handle things like shipping books. I get why people love this store: it's an independent in a sea of conformity. What it lacks, however, is the ability to compete effectively online. Witness my recent experience, never got any email regarding status of my order, it sat in a 'pending' queue for 5 days until I emailed them. After requesting a credit for shipping, was told they would do essentially nothing. Not the kind of customer service you expect from an independent bookstore -- more like something you expect from B&N, and even then, they would give you something for your inconvenience.
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