I was very sorry to read the review before mine, because this place has always been fantastic. What an unfortunate experience!! The staff that work there are fabulous people who really, really care about you ~ usually leading to very positive, energizing, lovely and interesting conversations. A staff member who does anything less at this place is an odd member, I'm sure... Sometimes the ""family style"" and very personalized manner of service can slow things down - which could be frustrating to some - but it doesn't hurt anything. Their desserts are amazing and the lady who cooks them is effing adorable. Everything I've eaten from that place has been fabulous. I've only been there thrice but there will be more opportunities I hope.
Pros: excellent food, great employees, great selection of beer :)
Cons: the christmas music
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