We took our son to go see Santa for the first time. We called to see what time and was told 10:00 a.m. When Santa had not shown by 10:20, I called the mall management (who were not available) and got security instead. I was told that they would look into it and send someone down to let us know what is going on. Noone came. I called again after waiting 15 more minutes. The "security officer" just came on duty and did'nt know anything or even the name of the previous security officer (and these people are supposed to protect us?). She said she would look into it and send someone down. Noone ever came. My 2 year old at this point is having a meltdown and we had to go. I understand that mistakes happen, but the way the situation was handled was completely unprofessional and unexcusable. If you want your kids to see Santa, DO NOT GO HERE, THEY MAY BE DISAPPOINTED WHEN HE DOESN'T SHOW. We will no longer shop here either. There are plenty of other malls in the area.
Pros: They have the only Disney Store in the area
Cons: Service is horrible and unprofessional
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