We took our first trip to LV and figured that the MGM Grand had a great reputation, s o we went with this hotel. We will never go again. First, we waited 2 hours in line as they had overbooked and were farming people out to the Towers, which I hear is very nice, but why did I have to wait because they overbooked? The management crew were a young mand and woman, who after being yelled at a few times, decided they would take care of matters from behind the desk. We waited 2 hours to go to a room on the 3rd floor; we walked down a long and dirty (can they clean the rugs once in a while?)hallway to a smelly (sewage smell each time we walked to our room through the West Wing Bar) bar and then to our room. The room itself was sparse, but nice. Only one chair for my husbnd and I to sit in; No privacy at all; bathroom right on top of the room. It was a disappointing first experience; especially since we picked it because of the name. I must say that the MGM was the best for gambling. The gambling area was very nice, the people working the tables were very nice and the MGM has a good exhaust system that took away most of the smoke smell. The waitresses were very nice and prompt! We actually went to many casinos, and we found that the MGM and NY NY were the best for the smoky smells and service. We LOVED NYNY and if we go back will stay there.
Pros: Casino workers great; in casino, very satisdied
Cons: 3rd floor hotel room; walk to hotel room, filthy & smelled like sewage in halls
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