I just recently purchased a love seat that the handles came off exposing steel wire!! Incedently it's 3 months outside the 1 yr. warranty ( although I was told I had a 3 year extended warranty) it ws never explained to me as "fabric protection only" I called customer service and they told me "too bad , we already have our money ..call a reputible furniture company to fix it" ...REALLY, what a horrible way to handle your customers. I will NEVER purchase from them again.. I was even willing to pay to have one of their service techs come out to repair it and was told that those calls are only for "warranty customers" and they can't help me.
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