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Dr Jekyll and Ms. Hyde - Review by citysearch c | Hillstone_boston

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Dr Jekyll and Ms. Hyde 11/30/2008

This is more of a ""promise"" than it is a review, because the ""bait and switch"" tactics of the Jekyll and Hyde hostess team successfully skewered my party of six before we even got to the front door. However, I promised them a full recap on this website, and I am a man of my word. A call to the Ms. Hyde hostess at about 5:15 on Saturday evening went like this: ""We don't take reservations for a party of 6 but we can easily work you in with no more than a 15 minute wait if you call me back in 30 minutes; ME: ""but I have been there before and I beleive that your boothes can accomodate us, especially since one member of my party is only 4 yrs old, and you take reservations for parties of 5"". Ms. Hyde: ""that's not at all necessary and you will be more comfortable in a ""High Top"" anyway; no need to give you my name since there are only two of us working and we can definately accomodate you.... 30 minutes later Dr. Jekyll answers the phone: There will be a 2 to 2 and one half hour wait; we can't help you, you talked to who???, what do you mean you didn't get her name; sorry sir, there is nothing we can do. The promise of a very frank review of my experience the next morning on this website (hence the ""promise"" mentioned above) got their attention, but it was fleeting and only got me a long wait on hold before I hung up. Since I was already in the car, I called King Fish which is only a couple of hundered yards away (by more like miles away when it comes to basic human consideration) and they happily took my reservation and seated my party promptly upon arrival. We had a nice relaxing dinner despite the early frustrating start. Where's the beef? it is clearly with the rigid and duplicitous staff at Houston's. I don't care how good the food is, if I need to be treated like cattle to get to it, it is simply not worth it. I will never return. Pros: They answered the phone when I called about reservations Cons: They answered the phone when I called about reservations more
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