From the moment Kerr took over the property we were living in, it has been nothing but problems. From getting repairs to simple communication, they have failed every tenant. They are inflexible and rigid. They do not handle issues promptly, and they are rude and unprofessional. Every time I call, I am transferred from person to person, and each time someone else takes my call, I have to re-explain why I'm calling; they speak to their tenants like they're burdens, and can't be bothered with them! All the women in that office need to get off their high horses, and actually provide some CUSTOMER SERVICE! The properties are run down, crappy, in need of A LOT of repairs (which is almost impossible to get) and just generally slums. Oh, and if you have a mold problem, be prepared to get the city involved, because that's what it took before Kerr did anything about it!! In fact, don't waste your time trying to contact Kerr over and over again, just get the higher authorities involved, because at least they will handle it in a timely fashion!
Cons: poor service, poor housing, poor attitude towards tenants
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