We ordered my niece's birthday cake from Ken's and when we arrived to pick it up, they had no record of the order. They made a cake on the spot that looked and tasted great. We decided to use them again for my sister's wedding shower that was scheduled for weekend of Hurricane Ike, September 13. We ordered and paid for the cake a month in advance but called to put the order on hold once we realized the storm was going coming toward our area. We rescheduled the shower for October 27 and picked up the cake on that day. The appearance was not great - the scroll design appeared to have run and the colors were off from what we ordered. We called that afternoon to complain and were told to bring the cake back to have it fixed. Due to time constraints this was not possible. The cake tasted horrible and had an odor. When saved a piece and took it back to Ken's bakery and were told at that time that this cake had been made prior to the hurricane and had sat in their refrigerator for over a month. Anyone who lives in this area knows that the power was out for days if not weeks. We were told that they had not intended to serve us this cake, however, they did not make a new cake to provide to us. When we called to complain on the day of the shower we were not told NOT to serve the cake to our guests, although they had the opportunity at that time. Unfortunately, we had already ordered and paid for the wedding cake. It was a disappointment as well. The design was different than we ordered, it was leaning and it tasted horrible. They provided us with a complimentary groom's cake to make up for the disaster of a wedding shower cake, however, it did not taste good either. We will never use the bakery again and want others to be warned that they served a cake to us that was over a month old, including a period of time when the bakery experienced a loss of power.
Cons: Horrible customer service, cakes do not taste good especially for the price
more