I have had great experiences here in the past. However I went last week to get some pictures taken of my son. The service was HORRIBLE! The staff member that was working clearly did not have time for us. We arrived 20 minutes before our appointment time, and were finished with pictures and on our way out 5 minutes before our appointment was even scheduled!!! She never once asked my opinion about poses and the one that I asked her for she said wouldn't work. Well, it was on display in the front and that is how I got the idea. Don't advertise it if you don't want to do it!!!! She did not have time for us but the funny thing was that all I saw her doing when she wasn't working with us was reading a book behind the counter. THEN after her RUDE service she had the nerve to try and convince me to get a bigger package. We were just a BIG inconvenience for her. I will not go back to Image Express and I would NEVER recommend it to anybody unless I was sure they had more friendly staff!!!!!!!!!!
Pros: NONE
Cons: Poor customer service that makes it not fun and not worth it!
more