I've been to Copperdome probably 5 times, &the service has always been a little slow. Our last (and final!) visit on 11/01/08 was absoutely unacceptable. We had a group of 4, & when we arrived there were 3 girls ahead of us waiting to be sat. They got a table, & I waited up at the hostess stand for literally 8 minutes & nobody said a word to me! They walked by, almost every one of them, & couldn't even say hi, or stop to write my name down. I understand even though there were clean tables that we would still possibly have to wait, but someone could have atleast stopped to write my name down, so I could join my 3 guests who were sitting on the bench. The gentleman finally came to the host stand his first words were ""how many?"" No hello, or anything after I had been standing there for almost 10 min.! He got us a table, & we waited another 5 min. without any awknowledgement before one of my guests stopped a bus boy to ask if we could get some water. It took another 5 minutes for our server to come(we had to ask for her too.) She took our order - 4 simple breakfasts (eggs, bacon, toast, omelettes) Almost 40 minutes had passed & we still hadn't received our food! One of the cooks came out & observed the restaurant 3 times during our visit, yet we still hadn't received our food. We arrived there around 12:30, & it was almost 2:00, & still no food. We noticed the 2 ladies that were behind us to get sat were getting up to leave. We thought they were getting upset about the wait, as we were, but we peeked over & noticed dirty plates on their table. They arrived after us, had already eaten & were on their way out before we even got our food? That blew my mind! So after getting irritated - we noticed the 3 girls ahead of us to get sat, they looked irritated as well. My guest put his hands up (they were across the restaurant) and one girl said ""an hour & a half!"" Stating she thought it was crazy... cont.
Pros: good hashbrowns
Cons: horrible service, loooong waits
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