Book them at your own risk, but especially DO NOT USE if you are traveling with a child and need a car seat. At the time I made my reservation I discussed the car seat and the woman assured me I would get the right one (New Family was more expensive than some of the other services I called but the woman I spoke actually put me on hold so she could check their car seat stock and answer my questions). The car showed up to take us to the airport, but it was a front-facing seat not even a rear facing seat like the one we discussed. I had to return to their office to pick up the right seat, all the while making us late for our flight. Once I chose a seat from their selection, drove back to my apartment to pick up my baby and buckled him in, we discovered that one of the rear seat belts was broken (read as completely unusable because it was missing the buckle.) The ride to the airport was uneventful...except for the fact that we were 30 minutes later than planned to make our flight and the driver took BOTH HANDS off the wheel about 4 or 5 times attempting to buckle his seat belt (while we were on the highway and crossing a bridge). On top of that, the driver made up a price that was different than quoted but my husband and I were stressed and late and just happy we got there safely that we didn't feel like arguing. Upon calling the manager, he seemed less than concerned about everything and offered a discount that only covered the difference in what we were quoted--apparently nothing about the disregard for safety phased him. The Rating Scale above made me choose one star, but they obviously don't even get that in my book. I have never written a review on something before, but I really feel the need to let families know about this.
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