I am so dissapointed in the backyard recently. I had been a fan of the Austin icon until recently. The employees were recently very rude and inconsiderate to my husband and I and they misrepresented their show through advertising in my opinion. When I tried to discuss this noone was willing to work with us and treated us as if they could do whatever they pleased and forget about a positive customer experience! This was not the old backyard I discovered when moving to Austin 14 years ago. Better off seeing a concert somewhere in the air conditioning where the venue values their customers.
Pros: good bands
Cons: poor customer experience, lack of respoect of customers
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