Bought a chihuahua who was on sale and when I got him in the car he had a rough cough. I thought since I get two free vet visits I would give it a chance. When I took him to the vet he was diagnosed with Kennel cough. They said Russos knew and had been treating him for kennel cough--but check this out they sold me adog without full disclosure!! They are irresponssible. I asked the vet if he had been supposed to be alone in a cage. He was supposed to be alone, instaed he was with 2 others who are most likely infected, as KC is highly contagious, they said being in there he has been treated, reinfected, etc. They did not follow instruction and sold the dog who was unhealthy. It was horrible having the pup for 3 days I was emotionally distraught but couldnt keep him cause I have adog of my own and I couldnt keep em separated. So I called Russos and got the store mgr Alfredo. What an awful person!! Who hires these horrible people?He played dumb, hung up on me, said I couldnt be refunded. I faxed the vet note and asked for a owner to call. It was awful. He kept hanging up. So I called the Irvine store and asked that guy for the phone number of the owner; I told him about how unhelpful Alfredo was and that Alfredo was rude & hangs up on me, too.. He didnt care- never apologized and told me I had to deal w/Alfredo ONLY. HOW??? They are insane, against the law, treat animals poorly. I will never go again. By the way; it took a week for the owner Sumi to call me and say she'd give a refund, I returned the pup without a refund immediately as to not infect my dog.... it has been 5 days and no refund has appeared on my ccard. They are the most ridiculous pet store in the world. My suggestion is go to the pound or a reputable private breeder.
Cons: bad conditions -dogs in bad health- bad service
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