I was recently in Mark's Garden trying to order flowers for my sister birthday. Upon arriving I heard the phones ringing off the hooks and the designers completely swamped with what appeared to be a huge event. Yet I was so amazed at their great customer service and attentiveness. They made eye contact the minute I walked in and they signaled that I would be helped. I looked around at the beautiful display of flowers they had. Soon after one of the girls got off the phone she came right over even though there were othe people on hold. She was very polite and worked with me (as I know I am picky) with patience. The day of my sisters birthday I was so amazed at how exact the arrangement was made. I understand that half the time something is lost in translation since it goes from the sales person to the designer but they are absolutely amazing!!! I am so surprised to see bad reviews... I feel people should really put themselves in their shoes.
Pros: They are attentive with lots of high end clientele, willing to work with us ""little"" people
Cons: busy... but understandable
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