I had been told that Gene Juarez was the place to go for the best highlights by co-workers. I believe Sherry was the colorist?s name. First off told me that I ?did not book the appointment right? She treated me as if I threw off her whole day cause I should have booked a color and highlight vs. just a highlight. She told me it would be more money and time. It made me a bit nervous but I trusted her judgment. The color tingled and burned on my scalp! This is something I?ve never experienced! After my shampoo she handed me off to the girl who was to cut my hair. Sherry was gone and could not see her end result of my color. It was a flat color. I paid for extra for her to highlight the exact same color she colored it. Not to mention the color ended up being brassy yellow instead of blonde. I asked the hair cut gal to see if she could find her so I could express my concerns with her rather than complain. I hate complaining. I t makes me embarrassed. The hair cut gal said she went to lunch. She expressed to me that it was unusual for that to happen without Sherry checking on my color first. I left really unhappy. I paid $205 plus tip only to go back to Arizona for my original hair dresser to fix Sherry?s color mishap. My Az girl said Sherry didn?t leave the color on long enough to process. Maybe cause of the time crunch. It cost me an additional $70 from what I normally pay the Az girl just for her to fix my hair. A few months later I got served court documents to my soon-to-be-ex husband?s house saying that the check I wrote to Gene Juarez bounced. I was not aware of this since my ex is in control of this account now. My name isn?t even on the account anymore. No one ever called me or sent me anything! Would have rec?d something from mail forwarding if they had! So the worst hair experienced is now costing my 2xs the amount plus attorney fees!!! I will never have anything nice to say about Gene Juarez?EVER!
Cons: My hair was 80's brassy yellow!!!
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