We purchased a pellet stove insert. It finally arrived a few weeks later. They put the stove in and were ready to leave. I asked how it operated since I never owned one. Come to find out, there was no control panel. Didn't get one until two months later. At the end of heating season I got an overheat display. They told me how to reset and was okay for a few more weeks. I started it up a week ago and really didn't seem to push out much heat. I was very disappointed in the Flame stove. I called a different business to have it cleaned properly. I thought that was the problem. Turns out they did a very poor job of installing and ended up costing me a lot more to get all their problem fixed. Turns out one of the blower fans seized up. That was under warranty.\r
So the bottom line is, the work wasn't done properly. Go somewhere else if you wan't any kind of chimney or stove work done.
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