I went in to buy a sectional from room's to go. the sales person told me since they were financing i had to purchase the protection plan. I asked several times did it cover everything including the structure. He then told me i had to also put money down or I could not buy it. Well, a friend had bought the furniture from them before and she told me to call customer service because the protection plan was crap. I called and that is exactly what i found out. I was also told the saleperson lied to me telling me i had to purchase the protection plan since i was financing the furniture w/them. I called the manager and again found out I did not have to put down so much money. I asked to be compensated for so much trouble and they refused. I demanded a full refund and vowed to never purchase anything from them again.
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