This is by far the worst restaurant I have ever had the misfortune of coming in contact with. They charged my credit card though I canceled my reservation and didn?t even have dinner there! All this despite the fact that they never once told me there is a $25 charge per person for a canceled reservation when I was booking a table. To add to the fun experience, the hostess hung up on me twice and yelled insults at me over the phone when I was trying to cancel. I am stunned at the level of unprofessionalism and lack of customer service ability. I wish I had checked the reviews below before considering this restaurant. It appears bad service is a pattern with these people. If you?re in the mood for Italian food, do not consider this restaurant. Nothing is worth putting up with such horrible and reprehensible behavior. If you?re looking for excellent Italian food and impeccable service, try Merlot on Maple or Volare.
Pros: Didn't get to find out because of the poor service
Cons: Staff, service, policies
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