We went to Beaman to buy an FJ Cruiser. At first our sales person Micah was very helpful in showing us the car and talking numbers. Then he quoted us 20k , with a dvd player on a used one, we agreed. When we got to sign the paperwork he'd changed it to 21k saying that he actually meant 20k PLUS a dvd player, which would be 21k.\r
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We decided this wasn't what we wanted to do at this point. Micah threw a huge fit in the parking lot, telling my husband that he'd come in on his day off, that he was not being misleading, that he had a sick wife at home and how could we do this to him.\r
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We left.\r
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We bought at car at Alexander Toyota. Best experience with them.\r
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Micah recently emailed and when we told him we'd gone somewhere else, he sent a rude email back to us.\r
Give me a break .This is not how you win customers, Micah.\r
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When the Beaman sales manager calls me again - which he has every week since we've been there to see if we've bought the car yet - I am going to tell him how much business you have lost for him with your terrible customer service and bad attitude. My brother has expressed interest in buying a Toyota Sequoia and we were going to point him up to Beaman until we had this terrible experience. Do yourself a favor and spend your money with Alexander. Ask for Marshall. Great customer service, no pressure and we got a fantastic deal.\r
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Pros: they had inventory
Cons: bad attitude, was very misleading and shady, bad customer service
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