I hosted a dinner for 40 guests mid week in October at the Napa Valley Grille and the experience was exceeding disappointing and quite honestly I feel cheated by the almost $5,000.00 we spent at the restaurant. \r
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The service was incredibly slow and here are a couple of highlights:\r
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About 90% of our group arrived at 6:30. We did have a couple of stragglers. We received our first round of drinks in a timely manner and our order was taken promptly too. \r
At 7:50 p.m. we still had not received our first course! I asked the female server what the delay was and she something to the extent that people were ordering drinks so she did not get the order in right away. Eighty minutes is far too long to wait for anything other than bread on the table. Nothing got better. \r
At 8:50 p.m. we still had not received our entrees. When the main course was finally served two and half hours after we sat down, people literally clapped their hands. \r
Two of my guests were so disgusted that they got up and went to do some shopping in between the salad and main course. They had time to do their shopping and come back with their parcels before their dinner arrived. \r
Two of my guests were pregnant and were too tired to stay for dessert. \r
I paid the bill and left the restaurant about 9:40-over 3 hours after we sat down. \r
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Patty, everyone in the restaurant knew we were coming and we had limited all menu choices because of the size of the group. This particular group attends a dinner like this every quarter and their feedback to me is the same as I have relayed to you in this email. Of the over 30 quarterly dinners this group has had together this meal goes down as the worst in terms of service.\r
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I did write to the Director of Operations to express my dissatisfaction and never received a response which illustrates another example of poor service at this restaurant.\r
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