This place is a NIGHTMARE!\r
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I attempted to host a birthday party at BINY last week. I called up and reserved a private room for a minimum of 150 dollars an hour for a minimum of 3 hours. The reservation taker told me the card would be used to ensure that at least 450 dollars would be charged to the room through the course of the evening. However, when I called to confirm my reservation 2 hours prior to the event I was told that the card will be charged 450 plus 20% tip and tax for a grand total of $600!!! After I tried to explain several times this was contrary to what I had originally agreed to I was yelled at and demanded to cancel my reservation. I told them it was not an option since I had over 30 people arriving at their bar too soon to cancel. They said we just gave away your room dont show up here. This is all just hours before a big party! I spoke to several people on the phone and all were rude and unable to be reasoned with. This place is an absolute nightmare!\r
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Needless to say I went anyway and figured I would go to the common area. When I arrived all the karoake was in Japanese in the common area. The drinks were unusually weak although not as absurdly expensive as other karoake places. The wait staff was unattentive and I had to routinely go and find someone to take orders from us and when they did the staff acted like it was a chore to serve us. This is by far the worst customer service I have had in a NYC bar and that is saying a lot.
Pros: Not too crowded
Cons: Rude staff, poor service, weak drinks, Japanese Music
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