Well i heard about Marcellos through my friend that she recommended for True Religion jeans alterations. I wanted the stitching of the True Religion to be exact so i came there. In about 6-8 months i brought over a dozen designer jeans to be hemmed. Recently I decided to visit there again to get my new jeans hemmed, when i came there to drop off my 2 True Religion jeans i had asked the front clerk to make sure that theres going to be exact stitching and the colored stitching at the ends as well..she said yes it will be the exact stitching just as i want it. I am paying for ""special hem"" about $18 PER jeans to be altered, i expected them to do a good job. When i came to pick it up the next day the jeans were done right except for the colored stitching at the ends were NOT stitched in. The guy that worked there which i assume is the owner of the store, told me to sit and wait it shall be done shortly. So i sat down and waited for about 40 minutes and i came up and asked politely how much longer it was going to take and he said a few minutes. So i sat down patiently for the next 20 minutes, realizing that a ""few minutes"" turned out to be almost an hour wait! I came up again and asked politely if the jeans were done yet. He started giving me attitude and was very rude, he was not appreciative for my patience or my time. if i knew it was going to be an hour wait i would have just came back the next day to pick it up instead. I am a returning customer that pays good money to get my expensive jeans hemmed plus i recommend to all my friends to go there and this is the service i get? I am very disappointed at how i was being treated and the disconcern of my time. I will no longer come there for any alterations and will be looking elsewhere that appreciates my business. Their work is ok but their customer service is awful!! they are never friendly or nice. They make it seem as if you owe them to get serviced there HORRIBLE service! I do not recommend anyone to come there.
Pros: decent work
Cons: HORRIBLE customer service! rude to customers! inconvenient because its all the way in the mall
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