I would have to say the previous review is using a lot of hyperboles for his/her review. I completely disagree with them. Pho is a quick and easy soup to prepare. The reason why they're usually slow with service is because of how busy this place is. I don't know about anyone else, but if I am going to go eat at a restaurant that is really slow, than there's a problem. Waiting for pho for 2-3 hours is completely exaggerated. As a customer, I make sure I understand and be considerate of the fact that they are busy people, its hard to handle so many tables like that. There are some people who just can't ever have enough attention from these servers. The food is great, and this restaurant is not ""filthy"". Of course its going to get dirty during busy hour. Kids are throwing food on the ground, people are walking everywhere, its chaotic; not becuse they're filthy, but its because they're busy. You come in the morning this place is clean, during lunch it's clean, and dinner time is so busy, no matter how much they clean, it gets dirty again. This isn't a fancy high class restaurant, its a family style restaurnt. So you want a restaurant that comes out with quick food and clean aura? Go to a place with barely any customers than maybe you would get your food quicker or a place that has a person cleaning 24/7 because they have nothing better to do (like serve people or make delicious food like New Saigon).
Pros: Great Food, Great People
Cons: Being misunderstood by customers
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