I had a membership at Cardio Express in Manchester, CT. I never really liked the atmosphere, the equipment is always broken and the personal trainers never left me alone. All I would want to do is work out on my own time and at my own pace. I had a personal trainer come up to me while I was on a machine and hound me until I finally talked to him, then he tried to con me into a 600 dollar a month program! He must have gotten my phone number from my information at the gym because he then called me and left me messages for the next week about how much I could benefit from his experience. As if this wasn't bad enough, I moved and changed bank accounts, sense I was moving out of state and there was no Cardio Express near my new place I decided I should cancel my membership. I went into the gym before I moved to let them know in person that I was canceling and to stop charging my account. This was in August. I was told that it would not be a problem and that it might take a month or so for my account to not be charged anymore. Then I received mail from my old address recently that was UNSEALED and said I owe Cardio Express $21.19 for the monthly membership AND $20 for a service charge. I called the number and got horrible service from this Twin Oaks company as well. They basically said its not their problem and they want their money. Then when I called the gym and explained my situation I was again NOT HELPED. The next phone call I make is going to be to the company that starts with 3 Bs because this site wont let me type it. I suggest others with these problems do the same.
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