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response to negative review - Review by citysearch c | Miller's Formals

Miller's Formals

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response to negative review 10/29/2008

This is a response to the review written by Keriandrus on 06/04/2008. I am the manager of Miller's Formals. I will start by saying that our delivery was behind schedule that week so we called the Groom to ask that he not pick up the tuxedos till 1:00 the day before the wedding. He came right at opening time so had to wait for the alterations to be completed. At approximately at 1:00 when he came by the store to pick up the correct size shirt that he needed I apologized for the inconvenience and told him that I had talked to the bride about the situation that we had regarding the late delivery. He said it was no problem and said not to concern myself with the bride because she was just nervous about all that was going on. In regards to the vest not fitting the groomsmen, this was not told to me or I would have been able to get them other vest. I told the bride I would give her an additional $50 along with her $50 deposit she was supposed to get back anyway. I have the cancelled checks as proof of this. As much as we try we realize that we can not win them all. more
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