To celebrate a birthday of a friend, we booked massages at Nirvana to start our weekend. The spa is small and there are no seating areas for several people to sit and visit before services. So we just stood around and waited. I ordered an aromatherapy massage. The scent i chose was peppermint, the attendant failed to tell me how incredibly strong and menthol feeling the scent would be. The massage table only had one small blanket. I complained several times that I was freezing - she never got me more blankets, but just continued on with the massage. It was so uncomfortable I never was able to relax and was wishing it were over. After it was over, I complained to the front desk and was told that some of the rooms do get cold. I think it ridiculous to spend so much - $90 - on a massage that was horrible and not at all relaxing. If felt that there was no emphasis on customer service, which to me is the only reason you go to the spa - to be pampered and treated really well. If you want a good massage, do not go here. Also, do not plan to go here with group of people if you hope to relax and talk after or before services because they have no space for that. I feel very mislead by their website and the other reviews I read of their spa.
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