Well, every time I order from them (which is often) I feel like I am inconveniencing them by spending money there. I love the food. It's delicious. But they need more staff and a larger space. They are generally rude at the check-out desk and on the phone. I just called tonight and after having it alternate each call from a busy signal to ringing with no answer, someone finally answered, asked if I could hold, then hung up on me. I was so set on their delicious food that I called back again a bit later. When I said I wanted to place a take-out order the guy said ""It's gonna be 45 minutes....I just had someone complaining about how long it took to get their food so if you can wait, fine...but I don't want anymore complaining!!!"" It just feels like they have no appreciation for the customer. But again, best Thai I've ever eaten....which makes it hard to stay away. And makes it painful to keep giving them my money.
Pros: food
Cons: service, staff, ambience, wait, inconvenience
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