We arrive at the restaurant at around 11:30 and wait about 15 minutes before we are seated. Given that it is pretty packed, I didn't mind the waiting but the owner did not so much as even offer us a ""hello"". After staring at our menus for a good 20 minutes, I asked the bus boy if he could locate our waitress as she had not even been by our table yet and I was beginning to wonder whether or not she even knew we were there. Another 15 minutes pass before a dour looking older woman comes by and barks out ""What do you guys want???"". She takes down our orders and walks away without any apology or explanation for the long wait. 30 minutes pass again and my parents are starting to mumble about how ""this would never happen at a Chinese restaurant"" and how ""American restaurants don't know how to run a business"". Our waitress is MIA again and I contemplate speaking to the manager about her after our meal until I realize...oh wait, she never even introduced herself to us so i don't even know her name. Another 15 minutes pass and still, no sign of food or our horrible waitress. I see the owner walking around seating more people I am SURE he noticed the disgruntled looks on our faces as well as the other patrons. Perhaps he's use to seeing unhappy faces as his restaurant judging from the other reviews here.\r
After realizing that we have been waiting almost an HOUR for our food, I just can't take it anymore. I tell my parents that we're leaving and so we went and got some great Thai food at Salathai instead. I know you're thinking: Thai for breakfast?? Well we had waited so long by now, that it was LUNCH. I can handle less than awesome food...but less than awesome service, *especially* at a local restaurant is just unacceptable. You complain about the competition from big chains but really now...I don't care how many newspaper clippings you have of yourself and your restaurant Mr. Original Pancake House, but the way you treat good paying customers is just UNACCEPTABLE.
Pros: Good selection on menu
Cons: SERVICE, SERVICE, SERVICE
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