I have read the reviews here - both good and bad - and all of them are plausible to me. I have gone to this place and interacted with friendly, cheerful and helpful staff. I have also come there and interacted with sullen, unfriendly, impatient staff. (One of my ""favorites"" would refer to customers in the third person while they were standing right next to her. I don't think she's there anymore.)\r
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As a result it's a crapshoot for me. I'll come if there's a sale (and their sales are very good) knowing that I may have to deal with some real pieces of work. I have gotten consistently a much more pleasant reception at other knitting stores in the city.
Pros: some staff treat you with respect; good sales
Cons: some staff treat you like dirt
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