I had a bad experience similar to others here. I signed an agreement to have a monthly fee deducted from my checking account. My agreement allowed cancellation with 30 days notice. I tanned for two months before a vacation, and then didn't go back for a month after my vacation. When I went in after my vacation, the girl at the desk told me I had canceled my account. I didn't remember canceling it, but decided I shouldn't keep going anyway so that was fine. The girl at the desk said since I didn't remember and since I hadn't been in for so long that I could have a free tan as a 'thank you' for paying for four months. So I took the free tan and forgot about it. Three months later I found out I had been charged continuously. When I called to complain, I was told that since I had tanned that one time (the freebie) I was liable to pay for everything up until that phone call. I complained about the mix up with my account, which they showed in their records was not my fault, but even though it eventually was escalated to headquarters the most they would give me was two months of 'free' tanning but none of my money back. DO NOT expect this to work out the way they say it will!!! I tell everyone I know to stay away.
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