I recently experienced Star Power's Star treatment and was extremely dissapointed. I purchased a remote control and 2 hours of labor and scheduled the install for the following Saturday, I spent the entire day waiting for the installers and was no-showed no-called. The following Tuesday I had still heard nothing so I called the store and they said they could schedule someone that week, eventually the programmer came an was unable to program my remote because my equipment was too high end and he could not locate the memory codes. I was billed for 4 hours and he took the remopte stating he would return Friday and complete the install. Predictably friday came and went and guess what no-show, no-call. After numerous calls to various managers i was finally told that the 649.00 I paid (half for install and half for remote) had been re-applied to just the labor. So now i have paid 649 for a half programmed remote that i dont even have, certainly does not seem like start treatment!!!!
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